Shipping
- Processing/Handling: All designs are made to order, unless stated otherwise, and may take up to one week to process. Custom designs may vary. Please be patient with us, as all designs are shipped the immediate shipping day following production completion.
- Shipment Days: New orders are shipped every Monday/Wednesday by end of day unless there is a holiday, in which case orders will be shipped the next available day. Email notifications will be sent out once an order has shipped out, and will include the tracking number to access the status of your order. For any further shipment questions, email info@dojosenchai.com.
We ship domestically, and the shipping rates are as follows: USPS Priority $10 (1-3 Business Days), USPS First Class $5 (2-5 business days)
Dojo Senchai is not responsible for any damages that may occur during transportation of an order. We do not ship to PO boxes.
Exchanges/Returns/Refunds
In the event you order the wrong size, please send us an email at info@dojosenchai.com to make an exchange, so that we may get you the correct size 😊.
In the event that your order arrives damaged (i.e. melted, burned, shredded, dyed, or cut) please submit photo proof of the damaged order immediately to info@dojosenchai.com in order to be issued a full refund. Please note that this is the only circumstance in which you may be fully refunded. You will not be refunded for purchasing the wrong color, size, or product. Exchanges are always accepted at no further charge.
Due to all designs being made to order, there are no returns. If alterations need to be made, please note that all garments come with one free in-house alteration, and outhouse alterations will include a $20 customization fee as it will take more time to alter off-body. Feel free to contact the CEO directly at sennceo@dojosenchai.com for all alteration inquires.
Payments
Full payment must be submitted upon placement of order. There are no payment plans such as klarna, paylater, etc. If you are unable to fully pay for a garment, please consider booking a custom design that fits your budget. Email sennceo@dojosenchai.com to design a garment that best suits your budget.
We accept Visa, MasterCard, Discover, Amex, PayPal, Zelle, and Apple Pay as forms of payment.
All custom designs require a deposit before confirmation of booking. Once deposit is paid in full, appointment will be confirmed and you will receive a copy of your invoice.
Coupons, Discounts, and Promotions
All coupons must be used during the given promotional period of the sale. Only one coupon can be used per purchase, and you may not use the same coupon more than once in 48 hours.
Birthday discounts may be combined with other discounts/coupons.
Brand Ambassador promotional codes cannot be combined with any other coupon/discount/promotion, this includes birthday discounts.
All Kyu members will receive exclusive discounts in their email strictly for members of the Dojo only. Kyu members will also receive a Tournament card. Tournament cards may be filled in after every purchase and upon completion, you will rank up to the next belt. Once you have obtained all 5 cards, you will have a lifetime discount of 5% off that may be combined with any coupon or discount on the site. Head to our home page and register an account with us to join the Kyu List.
Customer Service
Please allow up to 48 hours to receive a response via DM or email. For fastest response, please contact us via email at info@dojosenchai.com.
Please place all orders through our website. Orders may not be placed through dm.